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    Technology, Media & Telecommunications

    Technology, Media & Telecommunications

    Navigating rapidly changing markets to promote innovation, capture new opportunities, and create value

    Technology, media, and telecommunications companies are at the heart of the digital economy—building the infrastructure and devices that connect people, businesses, and countries. Companies across these industries generate more economic profit than any other sector of the global economy, yet they are not shielded from the disruptions that they themselves create.
    We help technology, media, and telecommunications leaders create Change that Matters in this rapidly developing market—to build internal capabilities, integrate digital and analytics tools into their organizations, and transform the ways in which they work to improve their business in substantial, sustainable ways.

    How we help clients

    Consumer Technology & Media

    Powering consumer growth and disruption

    Telecommunications Operators

    Integrating new tools and technologies to improve business outcomes

    Enterprise Software

    Accelerating growth amid a shifting industry landscape

    Digital IT Services

    Driving growth and competitiveness in the digital era

    Technology Infrastructure

    Attaining growth amid unprecedented disruption

    Startups & Venture Capital

    Accelerating the next generation of innovators

    McKinsey Center for Advanced Connectivity

    The McKinsey Center for Advanced Connectivity helps organizations leverage the world’s new digital backbone – including 5G, fiber, cable, Wi-Fi, and short-range technologies – to innovate, boost productivity, and capture the opportunity of a more connected world.

    20

    of top 50 global telecom operators served

    5+

    of the top 10 technology providers served

    11

    of the top 12 media & entertainment conglomerates served

    200+

    fast-growth startups served

    Impact stories

    Conducting an agile IT transformation

    A successful, end-to-end IT transformation simplified the customer experience, reduced the time to market, and improved efficiency.

    Validating 5G strategy through data analysis

    By analyzing diverse data sets, we helped create an integrated commercial and technical 5G strategy, revealing new opportunities to capture value.

    Simplifying the customer journey

    By simplifying, improving, and innovating digital services, we helped a mobile operator create a compelling customer experience that increased digital sales by 300 percent.

    Shifting software services to cloud and building new capabilities

    Learn how a global software company transitioned to the cloud, reskilled 40 percent of its workforce and reduced its cost base by 10 percent after two years.

    Featured Capability

    Software Product Management & Development

    We help companies build or advance their product-management and R&D functions, using advanced analytics, maturity-assessment tools, and proprietary learning offerings.

    Events

    Cannes Lions 2019

    Join McKinsey—in partnership with Cannes Lions—to hear our latest findings on how to quantify the impact of creativity and track... the evolution of its definition.

    Featured Insights

    Interview - McKinsey Quarterly

    All in: From recovery to agility at Spark New Zealand

    – Three members of the telco’s top team describe the challenges and rewards of implementing agile rapidly—and the power of a “no plan B” approach to change.
    Article

    AI in storytelling: Machines as cocreators

    – Computers don’t cry during sad stories, but they can tell when we will.
    Article

    How tech giants deliver outsized returns—and what it means for the rest of us

    – Networks and platforms reign within high tech, media, and telecom. Understanding the sector’s dynamics is increasingly important... for executives in all industries.
    Collection

    Are telcos prepared to lay the foundation for the digital future?

    It’s a pivotal moment for telcos. 5G networks are hailed as the communications foundation for smart cities, connected factories,... and a host of innovative new technologies. Yet the cost and complexity of building out 5G is considerable, with still uncertain returns.
    Collection

    Enterprise software: An industry in transformation

    Software leaders contend with a growing array of challenges, and new commercial models, artificial intelligence, and digital technologies... are raising the competitive bar. This suite of articles offers our latest thinking to navigate changes and to capitalize on the opportunities they present.

    Related Practices

    Transformation

    Changing trajectories through holistic interventions in performance, capabilities, and health

    McKinsey Accelerate

    Helping clients to accelerate and sustain their transformations through capability building, execution excellence, and leadership... development.

    New at McKinsey blog

    Blog Post

    SXSW Interactive 2019: The big ideas that got us talking

    – Flying cars, disruptive products and winning design are a few of the topics McKinsey experts shared at 2019 SXSW Interactive.
    Blog Post

    What we heard at MWC Barcelona 2019

    – As we wrap up our third year at MWC, we caught up with three of our attendees to get their takeaways.

    Featured experts

    Wajih Abou-Zahr
    Senior Partner, Dubai
    Brings deep experience in telecommunications, helping leading companies win market share, drive top-line growth, and transform...
    Venkat Atluri
    Senior Partner, Chicago
    Builds and transforms businesses by pursuing cutting-edge technologies and cross-sector opportunities
    Kim Baroudy
    Senior Partner, Copenhagen
    Serves clients in the telecommunications, technology, private-equity, and financial-technology sectors—including financial...
    Adam Bird
    Senior Partner, Munich
    Deep experience and expertise advising clients on critical issues facing digital marketing, media, and entertainment
    Marina Cigarini
    Senior Partner, São Paulo
    Draws on deep expertise in digital, advanced analytics, and marketing and sales to help high-tech, telecom, and media clients...
    Chandra Gnanasambandam
    Senior Partner, Silicon Valley
    Helps high-tech companies transform performance by setting business, product, and go-to-market strategies that create sustainable...
    Ferry Grijpink
    Senior Partner, Amsterdam
    Helps telecom and media companies grow their businesses, shape new markets, and transform their organizations.
    Pallav Jain
    Senior Partner, Atlanta
    Helps leading telecom and high-tech companies drive performance by leveraging big data and analytics
    Axel Karlsson
    Senior Partner, Hong Kong
    Draws on his expertise in technology, strategy, and operations to help telecommunications, technology, and media companies improve...
    Vladimir Kulagin
    Senior Partner, Moscow
    Leads projects on strategy, marketing, pricing, customer centricity, organizational development, and operational efficiency in...
    Eric Kutcher
    Senior Partner, Silicon Valley
    Leads McKinsey’s global High Tech, Media & Entertainment, and Telecommunications Practices, bringing engineering and enterprise...
    Philipp Nattermann
    Senior Partner, London
    Works extensively with telecommunications and media companies on addressing the challenges arising out of market transition to...
    Mitra Mahdavian
    Partner, Silicon Valley
    Mitra is a leader in McKinsey’s Digital and Marketing & Sales Practices, supporting high-tech companies on growth and go-to-market...
    Paul Roche
    Senior Partner, Silicon Valley
    Leads McKinsey’s global Software Practice, advising online and IT services companies on go-to-market, performance-improvement,...
    Yael Taqqu
    Senior Partner, New York
    Drives innovation and go-to-market performance for leading companies in the telecommunications, technology, consumer, and media...
    Saf Yeboah-Amankwah
    Senior Partner and Managing Partner, Washington DC
    Committed to helping African institutions become “local champions” and world-class institutions.
    Lareina Yee
    Senior Partner, San Francisco
    Leads McKinsey’s global technology hardware and services work, advising high-tech, media, and industrial companies on innovative...

    About Us

    Change that Matters

    At McKinsey we’re driven to create Change that Matters. Learn what it means for you, and meet the people who create it.

    Connect with our Technology, Media & Telecommunications Practice

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